Questions & Answers

 

What’s your return / cancellation policy?

You can return items within 30 days of purchase. Returns will be checked and if items are in the same condition as they were when we shipped them out you will receive a full refund. If there are any issues with your order, please get in touch before returning.


What’s your delivery policy?

We aim to get all orders wrapped and shipped out the same day via 24 or 48 hour delivery. UK Mail are currently our main domestic couriers. We use DHL & UPS for overseas shipping.


Do you ship overseas and to P.O. boxes?

Yes, we’ll ship your package anywhere that can accept deliveries. Whilst we strive to provide free postage on items, unfortunately there are charges for overseas deliveries (outside the UK).


Do you have customer service?

Of course! You can contact us on email or by phone. Ring 01535 600088 between 9am and 5pm to speak to one of our technicians.


What is your privacy policy?

We do not store customer credit card details nor do we share customer details with any 3rd parties.